Frequently Asked Questions

Everything you need to know about shopping with Fjällräven Southeast Asia.

Are the products sold on this site authentic?

Yes, we are the official distributor for Fjällräven in Southeast Asia. All products sold on our website are 100% authentic and come with a standard limited warranty against manufacturing defects.

Which countries do you ship to within Southeast Asia?

We currently provide shipping to Singapore, Malaysia, Thailand, Vietnam, Indonesia, and the Philippines. Delivery times vary by location, typically ranging from 3 to 7 business days.

How do I clean and maintain my Kånken backpack?

To preserve the Vinylon F material, we recommend soaking your Kånken in lukewarm water and gently scrubbing stains with a soft brush. Never put your Kånken in a washing machine, as it will damage the water-resistant coating.

What is your return and exchange policy?

We offer a 14-day return policy for unused items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as GrabPay and Atome for flexible installment plans.

How can I track my order?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery progress.